Clearing on behalf Support

The term “Clearing on behalf” refers to when the Clearing House enters adjustments to the Clearing System (C7) on behalf of a Clearing Member (CM) or Disclosed Client with System Access (DC) upon request.

The Clearing Hotline can support with exceptional on-behalf derivatives transaction and position management requests in case the CM/DC users are not able to dot this by themselves.

If support is needed, please contact us with your request. It must contain contact name, phone, member ID, member name; and it must have been sent from the respective member firms’ domain.

FAQ

If support is needed, please contact us via

E-mail: clearing@eurex.com or
Phone: +49 69 211 1 1250

with your request.

The service hours are from 01:00 a.m. to 10:30 p.m. CET during clearing days. Please keep in mind that the same clearing cut-off times apply for Eurex Clearing AG users, therefore, please send your request well in advance in order to have it processed in a timely manner. For time critical cases please call us.

When sending your request to clearing@eurex.com it needs to contain the following information:

Contact name
Phone
member ID
member name
and the request must have been sent from the respective member firms’ domain

Only for the services listed in item 8.4 of the Price list of Eurex Clearing AG. In case the requested-on behalf action has a charge attached to it, you will be informed. The request will be processed by Clearing Operations only if you agree with the fee.

Applicable functional actions and respective needed information are stated below. The on-behalf request needs to be worded clearly and without any ambiguity.

	Action	Necessary information
Position	Close-out	Position Id, Quantity, Exceed ZCQ (Yes/No)
	Re-open	Position Id, Quantity, Transaction Id of previous Close-out(s)
	Internal Position Transfer	Position Id, Long Qty, Short Qty, To Account Name
	External Position Transfer	Position Id, Long Qty, Short Qty, To Exch member
	[Un]Exercise	Position Id, Exercise Qty Change
	Abandon	Position Id, Abandon Qty Change
	Notification	Position Id, ISIN, Notification Qty Change
Transaction (up to T+5)	Separation	Transaction Id, Tran Qty
	Account Transfer	Transaction Id, To Account Name
	O/C Adjustment	Transaction Id
	Text Adjustment	Transaction Id, Text 1, Text 2, Text 3
	Give-Up	Transaction Id, To NCM/RC
	Take-Up	Allocation Id, To Clg Mbr, To Account Name, O/C

If you’re not aware of the Position Id you may provide us with account sponsor, account owner, position account, product id, contract expiration month and contract expiration year for Futures; for Options, contract class code (call/put), strike price (or contract exercise price) and version number must be specified in addition.
If you’re not aware of the Transaction Id you may provide us with the same information stated for Position Id, plus Tran Date, B/S, Tran Qty and Tran Price.
If you’re not aware of the Allocation Id you may provide us with “from NCM/RC”, product id, contract maturity, Tran Date, B/S, Tran Qty and Tran Price for Futures. For options, contract class code (call/put), strike price (or contract exercise price) and version number are needed in addition.

Contact

Contact

Eurex Frankfurt AG
Key Account Management

Service times from 09:00 - 18:00 CET

client.services@eurex.com

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Clearing on behalf Support

1. Where can I request clearing on behalf?

2. Which information is needed from the Clearing Member when requesting clearing on behalf?

3. Does Eurex Clearing charge for the clearing on behalf service?

4. Which actions can be requested as clearing on behalf and which information is need for the action?

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