Member Section: Announcement of Release April 2023

1.  Introduction

With this circular, Eurex Clearing announces the introduction of the next Member Section enhancements: Member Section Release April 2023, which will be available starting Monday, 17 April 2023.

The following changes and enhancements will be introduced with this release:

• A. New two-factor authentication process for login, which is mandatory to be set up by all users from 17 April 2023 
• B. Refreshed landing page
• C. Enhancement of Customer Documentation and Resources area
• D. Refresh of Fee Report Portal

Production start: 17 April 2023

All information related to this release, i.e. FAQs, guides, tutorial videos, are available on the Eurex Clearing website www.eurex.com/ec-en/ under the following path: Support > Initiatives & Releases > Member Section Releases > Release April 2023. 

2.  Required action

All Member Section users are requested to get familiar with the updates described below.

3.  Details

Overview of functional enhancements:

A. New two-factor authentication process for login, which is mandatory to be set up by all users from 17 April 2023

Deutsche Börse’s objective is to always ensure a strong protection against unauthorized access to Member Section user accounts, while providing ease of use at the same time. With this release, the Member Section login process will be enhanced by introducing a new two-factor authentication process. 

All Member Section users need to set up the new two-factor authentication process. Once the new authentication is set up, Member Section users will easily and securely sign-in to their Member Section accounts.

Required action:

Between 17 April and 28 April 2023, log in to the Member Section. With a successful login, the new authentication method via e-mail and verification code is set up for you. There is no further action required if you wish to continue using e-mail authentication only. Authentication via e-mail will be the default method for all users.

If you want to set up an additional method, there are two options:

• SMS text message authentication

Users can register their mobile phone to receive the verification code via SMS text message.

• App authorisation

Users can use the Microsoft Authenticator App and register their mobile phone to receive the verification code.

After having set up e-mail authentication, you can select and set up an additional authentication method in the Member Section via the following path: My Profile > Login Settings > Two-Factor Authentication options. Instructions can be found here: Member Section Support > Two-Factor Authentication or in the Login User Guide.

Instructions for the log-in via verification code received by e-mail are described under: Member Section Support > Tutorial Videos > How to log in with the email verification.

We recommend that Member Section users enable and use a second authentication method in addition to the standard e-mail and verification code authentication method for increased usability.

Please note:

Users who have not logged in between the start of two-factor authentication between 17 April 2023 and by the close of business on 28 April 2023, will receive an error message when trying to log in.

Those users will be required to firstly reset their password via “Forgot your password?” and set up the new two-factor authentication process. This is done by logging in using the verification code they will receive by e-mail. The password reset process is explained under: Member Section Support > FAQ > How can I reset my password?

As of 14 April 2023, the existing authentication process via ForgeRock Authenticator App will be decommissioned.

B. Refreshed landing page

The landing page of the Member Section will be refreshed to give clients a clearer overview of the services within the client portal and to provide an overall improved interface.

C. Enhancement of Customer Documentation and Resources area

The layout for the services under “Resources” within the Member Section will also be refreshed to improve the user interface. This change does not require any actions from Member Section users.

D. Refresh of Fee Report Portal

As of Monday, 17 April 2023, Member Section users will be presented with a refreshed interface of the Fee Report Portal within the Member Section. Deutsche Börse will upgrade the technical infrastructure and introduce an improved user interface. This change does not require any actions from Member Section users.

In case of any questions, please contact your Key Account Manager or: member.section@deutsche-boerse.com.

Unless the context requires otherwise, terms used and not otherwise defined in this circular shall have the meaning ascribed to them in the Clearing Conditions or FCM Clearing Conditions of Eurex Clearing AG, as applicable.
 

Further information